- a real driver for satisfying our customers.
Dedicated and available, the Customer Care Centre (CCC) provide a single point of contact for all customer enquires, developing close relationships with customers.
Our dedicated Customer Care team responds to questions on:
- Commercial - Products, Solutions, post-sales queries
- Logistics - delivery enquiry, order processing, price and availability
- Technical - catalogues, product selection, or more complex questions
- Service - intervention requests
Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting
directly customers satisfaction.
The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first
customer call. On one of metrics, we already perform at the level of the industry best!
For more information or for resolution to your queries
Contact our Customer Care now! call, +91 802 3482159, 64512111, 23482160